At C&S Specialty Underwriters, customer service is our passion. Whether you represent a carrier looking for a program manager with specialized underwriting expertise or are a wholesale broker looking for an underwriting company that delivers the very best service, you are in capable hands with C&S Specialty Underwriters.
We know that the customer experience is critical. According to NewVoiceMedia’s Serial Switchers report, U.S. consumers in both B2C and B2B settings will readily switch from one company to another if their needs aren’t met. In fact, 67 percent of consumers have become “serial switchers,” meaning that they are more than willing to switch companies — and often do so — because of a single poor customer experience. Main reasons for switching: Not feeling appreciated, not getting answers to their questions, rude/unhelpful employees and being passed around to multiple people or otherwise not having their needs met.
We also know that all it takes is one bad experience to ruin a relationship with even the most loyal of customers, and it’s not very easy to win them back. According to one study, 91% of unhappy customers will never come back to the companies they left. This is especially true in industries with many competitors.
At C&S, we believe that in order for us to succeed, we need a strong team of people who are not only skilled and disciplined at underwriting, but are also focused on putting their broker partners first.
We’ve invested heavily in a state-of-the-art underwriting system that allows us to provide quotes to our broker partners within 24 hours, seamlessly create binders, issue policies, and process endorsements. We do all this while providing transparency and visibility of our process to our carrier partners, ensuring that we maintain not only our underwriting integrity, but their trust as well. Get to know more about us on our website: https://csunderwriters.com/